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Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.

Offer- Career development according to your profile and interests.

- Work in one of the best companies and feel proud.
- Access to an innovative methodology and tools.
- Direct contact with experts worldwide.
- Use of work schemes and cutting-edge technologies.
- Constant training.
- Work environment based on teamwork and collaboration.
- Participation in International Projects Position Summary

As a Salesforce Application Support Engineer , you will act as a software detective, identifying, analyzing, troubleshooting, and resolving complex issues across multiple components of critical business systems. You will be responsible for ensuring business continuity, system reliability, and application performance , while collaborating with cross-functional teams to deliver effective technical solutions.

The idóneo candidate will have strong hands-on experience with Salesforce Development, Salesforce Experience Cloud, and Debugging/Troubleshooting , as well as the ability to work independently and provide technical guidance to other team members.

This role requires strong problem-solving skills, ownership, collaboration, and the ability to contribute to key technical decisions across multiple teams.

Roles & Responsibilities





- ️ Act as a software detective by analyzing complex application issues, identifying root causes, and developing effective solutions.
- ☁️ Develop, support, and maintain Salesforce applications, ensuring system stability and business continuity.
- ️ Perform debugging and troubleshooting of Salesforce applications and integrations.
- Support and enhance solutions built on Salesforce Experience Cloud.
- ⚙️ Provide Salesforce application support, including configuration, administration, and issue resolution.
- Work with Salesforce Reporting and data-related functionality to support business requirements.
- Support and troubleshoot Salesforce Scheduler functionality.
- ? Collaborate with cross-functional and technical teams to improve system performance, reliability, and scalability.
- Monitor system health and proactively identify potential risks to minimize downtime and business impact.
- Analyze and resolve production incidents while contributing to root-cause analysis and application remediation.
- Identify opportunities for process improvements, automation, and continuous application optimization.
- Provide technical guidance and share knowledge with team members to support team growth and skill development.
- ? Act as a Subject Matter Expert (SME) within Salesforce-related technologies and support activities.




- Engage with multiple teams and contribute to technical decisions affecting critical business applications.
- Document troubleshooting procedures, technical solutions, and knowledge-sharing materials. ⭐ Mandatory Skills

Candidates must have strong hands-on experience with:
- ☁️ Salesforce Development

- Salesforce Experience Cloud
- ️ Debugging / Troubleshooting
- Application Support and Incident Resolution

- Production Support
- Salesforce application development and maintenance ➕ Desired Skills Experience or knowledge in the following areas is highly desirable:
- ? Agentforce
- ⚙️ Salesforce Administration
- MuleSoft ESB (Enterprise Service Bus)

- Apex
- ? Lightning Web Components (LWC)

- Salesforce Integrations
- Financial Services / Retirement Business Domain

- Salesforce Reporting

- Salesforce Scheduler

- Application Remediation
- ️ Engineering Support
- Performance and Reliability Optimization ? Technical Expectations

The successful candidate should demonstrate:
- ⭐ Expert proficiency in Salesforce Development.
- Strong experience with Salesforce Experience Cloud.
- ️ Strong proficiency in Debugging and Troubleshooting.
- ⚙️ Advanced knowledge of Salesforce Administration is desirable.
- Knowledge of MuleSoft ESB is desirable.
- Experience supporting complex applications and integrations.
- Ability to analyze system issues and develop scalable, reliable solutions. Location

Monterrey, Nuevo León, México / Ciudad de México, México Hybrid Work Model Experience 3+ years of professional experience in Salesforce Development, Salesforce Experience Cloud, application support, debugging, and troubleshooting.

Language

Advanced English — required for communication and collaboration with global teams and stakeholders.

📌 Salesforce Application Support Engineer (Monterrey)
🏢 Accenture México
📍 Monterrey