The System Engineer / Administrator – Microsoft Infrastructure is responsible for the administration, operation, maintenance, and continuous improvement of the company’s global Microsoft infrastructure across on-premises and cloud environments. This role supports and enhances Microsoft 365, Azure, Citrix, endpoint management, and security solutions while ensuring stable, secure, and efficient IT operations worldwide.

Key Responsibilities

- Administer, maintain, and continuously improve the global Microsoft infrastructure, including on-premises and cloud-based environments.
- Design, implement, and operate solutions based on Microsoft Azure, Microsoft 365, and Microsoft Intune.
- Manage Windows Server environments, including installation, configuration, maintenance, upgrades, and lifecycle management.
- Support and further develop Microsoft Unified Communications platforms.

End-User Computing & Support

Provide administration and support for end-user systems across all company locations.

Deliver 2nd- and 3rd-level support for infrastructure, client, and server-related issues.

Resolve incidents and service requests in direct collaboration with end users and IT teams.

Plan, deploy, and support new hardware, software installations, and release upgrades.

- Administer and optimize the global Citrix environment, including:
- Citrix XenDesktop
- Citrix XenApp
- Citrix NetScaler
- Manage and support virtualization platforms such as Hyper-V and VMware.

IT Security & Endpoint Management

- Ensure compliance with corporate IT security policies and standards.




- Contribute to the continuous improvement of cybersecurity controls and practices.
- Administer endpoint security solutions and central antivirus systems.
- Support vulnerability remediation and security hardening initiatives.

Infrastructure Operations

- Monitor system performance, availability, and capacity.
- Ensure reliable day-to-day operations of infrastructure services.
- Participate in troubleshooting, root cause analysis, and problem management activities.
- Maintain accurate technical documentation and operational procedures.
- Develop and maintain automation scripts, primarily using PowerShell.
- Support modernization initiatives and operational efficiency improvements.
- Contribute to general infrastructure projects and technology rollouts.
- Work closely with global IT teams, business units, and external service providers.
- Support the global IT service organization in maintaining high service quality and user satisfaction.

Minimum Qualifications

Education

- Bachelor’s degree in Computer Science, Information Technology or related field

Advanced English

(ability to communicate effectively both verbally and in writing).

Professional Experience

- Minimum 3-5 years of experience administering Microsoft Windows Server environments and Azure infrastructure
- Experience supporting enterprise IT environments in a medium-sized or large organization

Certifications

- Relevant Microsoft certifications are highly desirable

Required Skills & Technical Expertise

Microsoft Technologies

- Microsoft 365
- Windows Server Administration
- Microsoft Unified Communications technologies

#J-18808-Ljbffr

📌 Administrador del sistema de información (Ciudad Apodaca)
🏢 Güntner
📍 Ciudad Apodaca