Country: Mexico

Property: Banyan Tree Veya – Valle de Guadalupe

Type: Full Time

Banyan Tree Veya – Valle de Guadalupe. México

About Our Team

At Banyan Tree Veya, every guest journey begins long before arrival. Through thoughtful communication, personalized attention, and genuine care, we create meaningful connections that transform a reservation into the beginning of an extraordinary experience.

As part of our Sales Division, the Reservations team plays a vital role in delivering our philosophy of mindful luxury, ensuring that every guest interaction reflects the warmth, authenticity, and attention to detail that define Banyan Tree Veya.

Role Purpose

The Reservations Agent serves as the first point of contact for our guests, ensuring that every reservation is handled with accuracy, efficiency, and personalized care. This role is responsible for creating seamless booking experiences while providing expert guidance on accommodations, rates, services, and resort experiences.

Guided by the Banyan Tree philosophy “I am with you”,



the Reservations Agent anticipates guest needs, delivers exceptional service across all communication channels, and contributes directly to guest satisfaction, occupancy, and revenue performance.

The Impact of This Role

This position is instrumental in shaping the guest’s first impression of Banyan Tree Veya by ensuring:

Exceptional service from the very first interaction
Accurate and seamless reservation processes
Personalized guest experiences tailored to individual preferences
Strong conversion of inquiries into confirmed reservations
Revenue growth through upselling and cross-selling opportunities
Effective coordination with operational departments to deliver memorable stays
Consistent luxury standards throughout the guest journey

Position Objective

To manage all reservation inquiries and bookings with precision, professionalism, and personalized attention while maximizing occupancy, revenue opportunities, and guest satisfactio

📌 Department: Reservations (Isla Guadalupe)
🏢 Banyan Tree Ilha Caldeira
📍 Isla Guadalupe