At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally.
Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them.
Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light.
You won't have to look to find growth opportunities—ready or not, they'll find you.
From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy
back to business.
Join over 5,000 people across the globe who think that's work worth doing.
**Enablement Program Manager - Systems & Operations**
**Why We Have This Role**
The Go-To-Market (GTM) Enablement team plays a critical role in shaping the success of our organization by overseeing global onboarding, skill development, and ongoing education for internal employees and our partner network in customer-facing roles.
We are dedicated to creating learner-centric enablement experiences designed for scalability and effectiveness.
This position is essential for ensuring that our teams are well-equipped to engage with customers throughout the GTM lifecycle.
By focusing on comprehensive training and support, we aim to drive customer success and contribute to the overall growth of our business.
Ultimately,



our goal is to empower our employees and partners with the skills they need to excel in delivering excellent customer experiences.
**How You'll Find Success**
- Strong project management skills to manage multiple, interdependent workstreams effectively.
- A process-driven mindset focused on continuous improvement and streamlining procedures.
- Proven ability to build and maintain relationships with cross-functional stakeholders and influence without formal authority.
- Quick learner with technical aptitude for gaining expertise in various Qualtrics products, roles, and instructional design tools.
- Excellent analytical skills to derive insights from data and inform decision-making.
- Exceptional organizational and detail-oriented skills for managing and tracking multiple projects.
- Ability to work independently and thrive in ambiguous, fast-paced environments.
**How You'll Grow**
- Learn about experience management (XM) as a category, including expert-level technical knowledge.
- Learn about various sales and services functions across technology companies which lead to successful customer renewals and expansions.
- Expand your knowledge of Adult Learning enablement programs, including measuring impact, various delivery platforms, and developing scalable processes.
**Things You'll Do**
- Drive operational excellence and scalability across the broader GTM Enablement team, including Regional, Sales and Services teams.
- Own the end-to-end selection,



implementation & change management and ongoing maintenance of team-wide learning management (LMS) and content management (CMS) systems.
- Define and implement strategy for self-service executive and manager enablement dashboards, including course completion, reaction and behavior changes.
- Serve as the primary point of contact with cross-functional teams - including localization, business intelligence & analytics and people development - to ensure enablement needs are met.
- Define and implement a singular learner support process, including uncovering data driven insights to drive future onboarding and continuing enablement initiatives.
**What We're Looking For On Your CV**
- 3-5 years of experience managing systems and processes, ideally within an enablement team
- Professional working proficiency in English.
- Experience with owning end-to-end projects, from requirements gathering to implementation & change management to ongoing maintenance
- Process oriented mindset, with the ability to map existing processes, identify areas of optimization, and implement automatic workflows
- Excellent stakeholder management skills, specifically working with integral, cross-functional individuals
- Extremely organized and detail-oriented, capable of managing and tracking multiple projects
- Ability to work independently in highly ambiguous, shifting environments
- Knowledge of adult learning methodologies, including Kirkpatrick's Model
- Data Analysis skills including SQL and Tableau
- Experience configuring APIs
**What You Should Know About This Team**
- Broad purview: We work across regions, so there's always something new to learn!
- Direct influence on key company metrics, including revenue, expansions and renewa

📌 Enablement Program Manager - Systems & Operations (Xico)
🏢 Qualtrics
📍 Xico