Overview

The Sr Specialist position in our IT departmant acts as the Business Relationship Manager for our Order-to-Cash processes at Celanese.

Responsibilities

- Acts as liaison with customers/stakeholders for troubleshooting: investigate, analyze, solve and test problems/tickets and map Celanese business requirements, processes and objectives; develop necessary product modifications to satisfy needs
- Facilitates the implementation and support of IT solutions to enhance Celanese business functionality and overall performance, while maintaining a high degree of customer satisfaction
- Design, configuration and testing SAP Order management, SD, Logistics SAP Modules
- Design, configuration and testing of interfaces to 3rd party systems/Hubs (EDI, IDoc, etc.)
- Analyze the current business processes and scenarios of Celanese and recommend/develop solutions to meet the required need
- Responsible primarily for successful implementation of SAP, providing functional expertise, guidance, presentation and instruction on SAP products to customers
- Transfer of (local/regional) customer requirements to globally aligned and sustainable IT solutions
- Carry out complex or novel assignments requiring the development of new or improved procedures




- Develop and evaluate plans and criteria to be carried out by others; provides direction and leadership to prioritize IT projects for CX/Supply Chain
- Considers and seeks detailed knowledge of industry best practices
- Manage or participate in new IT implementations (for example M&As;, divestures, new SAP modules or new systems)
- Always assures quality solutions considering integration aspects into other functions like finance, manufacturing, purchasing etc. and intensive plans for positive, negative and regression testing
- Maintain a thorough knowledge of the organization and adheres to all organizational standards (Safety, Security, PMO, operational guidelines, Culture)

Qualifications

Education

- BA or BS in Business or IT related field
- SAP Sales, SD, Logistics experience
- AI Technology exposure
- Language requirement: English, Spanish

Experience

- 7 years SAP related experience in order management, logistics and Sales area
- Business knowledge and process design skills
- Ability to analyze problems and provide clear recommendations
- Strong organizational skills
- Able to collaborate with stakeholders/internal customers as well as external parties
- Excellent communication skills, written and verbal
- Good interpersonal skills
- Able to Multi-task and work under tight deadlines
- Must be an effective problem solver
- Must be willing to travel

📌 Senior Specialist, IT Relationship Management (Ciudad de México)
🏢 Celanese International
📍 Ciudad de México