Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies. FedEx is consistently named among the World's most valuable and admired brands.

Some of our recent awards include

- 2020 Fortune's World Most Admired Companies (14th)
- 2019 Fortune's Best Places to Work (15th)
- 2019 Forbes's One of the "Best Employers for Diversity"
- 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC LM184: Premier Customer Care Representative (Open)English LM184: Premier Customer Care Representative Full time Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n, Lote 2 Zona San Martin Obispo,



autopista Chamapa Lecheria 54769 Cuautitlán, MEX Mexico

Responsibilities

- Customer Care: Premier Customer Care
- Service Level Performance of FedEx Strategic Business
- Top Tier Enterprise Integral and Regional Customers Support
- Service Analysis Performance
- Continuous Improvement
- Data Analytics Across Multi-Regional and Cross Operating Companies' Customers
- Root Cause Analysis
- Outstanding Customer Experience Delivery
- Best Practices Implementation
- Robust Solutions Offering for Complex and Critical Situations
- EG/ER Business Reviews Preparation & Participation
- Customer Education on FedEx Products
- Services
- Tools and Required Regulatory
- Industry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.)
- Learning & Development Design and Delivery Support
- Network Building Across Functions
- Customer Issues Anticipation & Resolution Involves online and telephone contact with external/internal customers within functional area and completing any related administration
- Interpersonal Skills
- Written & Verbal Communication Skills
- Team Working Skills
- Microsoft Office & PC Skills
- Problem Solving Skills

Qualifications

- High School diploma
- Some college preferred
- Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (600 points)
- Two (2) years related experience

Job Posting End Date:

#J-18808-Ljbffr

📌 : Premier Customer Care Representative (Cuautitlán)
🏢 Fedex Express México
📍 Cuautitlán