Role: Site Reliability Engineering
Location: LATAM Remote
Hire Type: Contract
Working Hours: 5 PM to 1 AM EST (Mon – Fri)

About the Role & Team
We are expanding our Site Reliability Engineering (SRE) organization. This role is part of newly established offshore SRE teams that will work in close partnership with our US-based engineering teams to ensure the reliability, availability, and performance of critical production systems.
This is a high-impact, front-line operations role focused on real-time incident response, proactive prevention, and continuous automation. Every minute matters—our SREs act decisively to prevent service degradation and protect the customer experience.

What You’ll Do
Incident Response & Command
· Act as the first responder to alerts and production incidents, rapidly assessing severity and initiating mitigation actions
· Serve as Incident Commander during major incidents, leading bridge calls with clarity and urgency
· Drive root cause isolation within 30 minutes for critical incidents whenever possible
· Communicate effectively across engineering, product,



and leadership during high-pressure situations
· Maintain a strong presence on incident bridges—this role requires confidence, ownership, and clear decision-making

Proactive Reliability Engineering
· Identify patterns, trends, and signals to prevent incidents before they occur
· Continuously improve alert quality, reduce noise, and increase signal fidelity
· Partner with engineering teams to enhance system resilience and reliability

Automation & Toil Reduction

· Eliminate manual work by automating operational tasks, ticket handling, and repetitive workflows
· Build and improve tooling across incident response, observability, and operations
· Leverage AI-assisted development tools (e.g., Cursor, Claude) where they provide clear value

Platform & Systems Support

Troubleshoot across a hybrid ecosystem including:

· On-prem VMs (Linux & Windows; VMware)
· Cloud platforms (AWS, GCP, Azure)

📌 Site Reliability Engineer (México)
🏢 Infojini
📍 México