Eaton's Corporate Sector division is currently seeking a Technical Support Engineer.
**What you'll do**:
**PRIMARY FUNCTION**:
This position provides pre and post sale technical support for power and energy meters, protective relays, software and communication products.
Serves as a technical resource to customers and Electrical Group personnel for complex problems.
Provides remote support to assist end users and field engineers with product installation, device configuration and data acquisition needs.
Provides technical explanations and demonstration of products to customers, field engineering and marketing support functions.
**ESSENTIAL FUNCTIONS**:
- Provide technical support for power quality and energy meters, protective relays, connectivity and software products also supporting services for internal and external organizational channels.
- Maintain and update customer call tracker database (logs customer calls with respective resolutions, Open ,Close tickets)
- Conduct hardware and software testing and research to duplicate and resolve customer issues
- Communicate with lead technical support engineers around customer status and issues
- Proactively communicate customer needs to the product line
- Continue professional development in preparation of technological advancements #LI-DG2
**Qualifications**:
**Basic Qualifications**:
- Engineering degree.
- Minimum 4 years experience providing technical support to electronical or electrical products.
Preferable in power systems, power meters o relays.
- Fluent in industrial Ethernet communications (e.g. Modbus TCP, BACnet/IP, SNMP, etc)
- Bilingual - Advanced English




**Preferred Qualifications**:
- Bachelor's degree in Mechatronics, electronics, electrical or automation.
- Prior Technical Support or Customer Service experience
- Fluent in industrial fieldbus communications (e.g. Modbus RTU, BACnet/MSTP, Profibus, etc)
**Skills**:
**Position Criteria**:
- Basic understanding of electrical power distribution system and power quality concepts
- Basic understanding of operating systems, data bases, communications protocols (Modbus & BACnet) and networking concepts
- Excellent customer service, interpersonal and team working skills
- Strong written and oral communicaton skills
- Ability to breakdown complex systems into simple terms easilty understood by other
- Ability to adjust and tailor communication styles and technical breath for varying audiences
- Strong analysis and troubleshooting skills
- Ability to analyze and troubleshoot integrated hardware and software systems
- Hardware and software testing for customer issues
- Communication within engineering team around customer status/issues
- Strong organizational and documentation skills
- Proven time management, organizational and documentation skills
We are committed to ensuring equal employment opportunities for job applicants and employees.
Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

📌 Technical Support Engineer (Santiago de Querétaro)
🏢 EATON
📍 Santiago de Querétaro