Trainer
**Trainer**
TTEC is seeking a seasoned Trainer to join our Customer Management Services team!
Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels.
The Learning and Development team prepares our associates for those interactions & coaches them to reach for amazing!
**What you'll be doing**:
Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings.
L&LD; Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.
**What you'll bring to us**:
- Achieve 100% of training completion goals.
- Learn key business objectives, timeframes, and requirements associated with each training goal and class.
- Understand and Improve the key success metrics associated with training goals.
- Deliver excellent customer service and communication.
- Escalate training issues as appropriate
**What skills you'll need**:
- Background in training and/or adult learning
- Strong understanding of TTEC 's business, core values, and goals




- High customer service orientation
- Great interpersonal skills in dealing with a diverse population
- Strong coaching shills
- Strong attention to detail and desire to follow procedures
- Call center experience
**Who We Are**:
Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value.
Simply put, our Care team has a legacy of success.
The Senior Project Manager is a key part of this team, and will impact our integral operation as part of a world class team of professionals.
**What We Offer**:
**Lead Everyday**w**Do the Right Thing**w**Reach for Amazing**w**Seek First to Understand**w**Act as One**w**Live life Passionately**
**Notice to external Recruiters and Recruitment Agencies**: TTEC does not accept unsolicited headhunter and agency resumes.
Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee.
TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.
**Primary Location**: : MX-DF-Mexico DF

📌 Trainer (Xico)
🏢 TTEC
📍 Xico