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Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.

Offer

Career development according to your profile and interests.

Work in one of the best companies and feel proud.

Access to an innovative methodology and tools.

Direct contact with experts worldwide.

Use of work schemes and cutting-edge technologies.

Constant training.

Work environment based on teamwork and collaboration.

Participation in International Projects

Position Summary

As a Salesforce Support / Developer, you will be responsible for monitoring, supporting, analyzing, troubleshooting, and enhancing Salesforce solutions to ensure smooth business operations and effective customer engagement.

The role involves developing and maintaining custom Salesforce applications using Apex, Lightning Web Components (LWC), Salesforce Flows, and declarative tools, while collaborating with technical teams and business stakeholders to deliver scalable, reliable, and efficient solutions.

This position emphasizes continuous learning, problem-solving, production support, and adherence to Salesforce best practices to ensure high-quality application development and support evolving business requirements.

Roles & Responsibilities

- Provide Salesforce application support by monitoring, analyzing, troubleshooting, and resolving issues to ensure stable business operations.
- Collaborate with team members and stakeholders to understand business requirements and support solution enhancements.
- Configure, develop,



and maintain Salesforce solutions using Apex, Triggers, Lightning Web Components (LWC), Flows, and other declarative tools.
- Perform testing, debugging, deployment, and post-release validation to ensure solution quality and reliability.
- Create and maintain technical and support documentation, including knowledge articles, design documents, and deployment procedures.
- Manage and resolve production incidents, participate in root-cause analysis, and recommend preventive improvements.
- Troubleshoot and optimize Salesforce applications for performance, scalability, and reliability.
- Contribute to problem-solving discussions and continuous optimization of Salesforce applications.
- Stay current with Salesforce platform updates, new features, and industry best practices.
- Support the continuous improvement of Salesforce solutions based on evolving business and technical requirements.

Mandatory Skills

Candidates must have strong hands-on experience with:

- Salesforce Platform Development
- Apex Programming
- Triggers
- SOQL / SOSL
- Lightning Web Components (LWC)
- Salesforce Flows
- Salesforce Administration
- Production Support

Desired Skills

Experience or knowledge in the following areas is highly desirable:

- Sales Cloud
- Service Cloud
- REST / SOAP APIs
- Salesforce Integrations
- Git
- VS Code
- Salesforce DX
- Agile methodologies
- Deployment processes
- Salesforce performance optimization
- Salesforce Security Model, Profiles, Roles, and Permission Sets
- Validation Rules and Process Automation

Preferred Certifications

- Salesforce Certified Administrator
- Salesforce Platform Developer I — Preferred
- Salesforce Platform Developer II — Optional

Location

Monterrey, Actual León, México / Ciudad de México, México
Hybrid Work Model

Experience

5+ years of professional experience in Salesforce development, administration, application support, troubleshooting, and production environments.

Language

Advanced English — required for communication with global teams and stakeholders.

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📌 Salesforce Support/Developer (Monterrey)
🏢 Accenture
📍 Monterrey