**Be part of Stefanini!
**
At Stefanini we are more than ****** geniuses, connected from 41 countries, doing what they are passionate about and co-creating a better future.
We are looking for you **Help Desk Analyst L1!
**
**Duties and responsibilities**:
2. Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices
4. Assist with user account management, including password resets and access permissions
5. Collaborate with other IT teams to escalate and resolve complex technical issues
6. Document all incidents and resolutions in the help desk ticketing system
7. Provide excellent customer service and ensure high levels of customer satisfaction
8. Stay up-to-date with the latest technology trends and industry advancements
9. Assist with IT projects and initiatives as assigned
**Requirements**:
- Studies related to information technology, can be at technical career
- Advanced conversational and written English (will provide telephone and chat support, as well as ticket documentation)
- Rotating 24/7 work
- Availability to rotate shifts**:Daytime** from 05:00 hrs to 14:00 hrs from Mon to Sun,



**Evening**from 14:00 hrs to 22:00 hrs from Mon to Sun and **Night** from 22 hrs to 05:00 hrs from Mon to Sun
- We have Hybrid or Remote support model, it depends on your profile and where you live
- Knowledge of hardware and software
- Knowledge of ticket management tools (Incidents and requirements)
- Proactive, easy to talk to, respectful, kind and cordial
- Ease of learning and following processes
- Good service attitude and desire to grow within the organization
**We offer**:
- Salary according to experience
- Legal benefits
- Discounts in language schools, entertainment, courses and more
- Growth plan
Tipo de puesto: Jornada completa, Por tiempo indeterminado
Sueldo: $12,****** - $13,****** al mes
Beneficios:
- Descuentos y precios preferenciales
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
- Vales de restaurante
Pago complementario:
- Bono de asistencia
- Bono de puntualidad
Tipo de jornada:
- Disponibilidad en noches
- Incluye días feriados
- Incluye fines de semana
- Rotativo
- Turno de 8 horas
- Turno matutino
- Turno mixto
- Turno vespertino
Lugar de trabajo: Empleo presencial
Fecha límite para postularse: 20/01/2025

📌 Help Desk Analyst (Yucatán)
🏢 Stefanini
📍 Yucatán