- Download and process daily booking requests and send them to customers within the required period
- Handle customer requests promptly
- Ensure route, weight, POL/POD, commodity, temperature, and other information is accurate in the PIL system
- Communicate with Documentation and Sales teams
- Maintain customer-specific requirements to ensure consistency of PIL service
- Follow up on regular and BID customer bookings
- Provide excellent phone attendance and customer experience
- Assist customers with problem solving
- Liaise with internal departments to resolve customer grievances
- Ensure customers adopt Pocket PIL and migrate volume from other platforms

Requirements

- Bachelor's degree in Business, Logistics, or related field
- Experience in customer service within the shipping or logistics industry
- Knowledge of import/export processes and documentation
- Strong organizational and problem-solving skills
- Strong communication, negotiation, and interpersonal skills
- Proficiency in MS Office and CRM software
- Preferably B1, B2, or higher level in Speaking, Listening & Reading
- Customer-first mindset with exceptional interpersonal and communication skills
- Detail-oriented with strong organizational abilities
- Ability to multitask and perform under pressure in a fast-paced, dynamic environment




- Proactive and solutions-oriented approach
- Team player with a collaborative attitude
- Familiarity with shipping and logistics software
- Adaptability and commitment to continuous improvement
- Must be a Mexican national or have legal rights to work in Mexico
- Resume must be submitted in English

Core Competencies

Demonstrates expertise in customer service within the shipping and logistics industry, with a strong focus on problem-solving, communication, and organizational skills. Proficient in managing customer requests and ensuring accurate documentation and service delivery.

Highest-signal resume keywords

- Customer Service Experience
- Knowledge of Import/Export Processes
- Proficiency in MS Office
- Strong Communication Skills
- Detail-Oriented

ATS Optimization Keywords

Hard Skills

- Logistics Management
- Documentation Handling
- Problem Solving
- Organizational Skills
- Multitasking
- Shipping Software Familiarity

Soft Skills

- Interpersonal Skills
- Negotiation Skills
- Team Collaboration
- Proactive Approach
- Adaptability

Industry Keywords

- Shipping Industry
- Logistics Industry
- Customer Experience
- BID Customer Bookings
- Pocket PIL

Tools & Technologies

- CRM Software
- PIL System

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📌 Customer Service Executive (México)
🏢 Jobtailor
📍 México