Since ****, Lyft Mexico has been building its team and in May ****, we opened an office in the heart of Mexico City.
We have grown to more than 200 team members across key business areas in the country, and we are looking to continue growing by providing team members with the best work experience.
**Responsibilities**:
- Partner with cross-functional teams across SCC operations, product / engineering, and marketing to develop and implement process improvements for high value products and lines of businesses.
- Able to adapt and think on their feet while managing continuous change.
- Monitor root causes of product performance and identify connections, patterns or trends in the business.
- Understands and coaches behaviors that drive outcomes.
Grooms and develops talent.
Owns team engagement and understands how it connects to the overall customer experience and satisfaction.
Knows how to ask the right questions and seeks to understand.
Trusts and advocates for positive intent.
- Influences and makes decisions and drives team performance and behaviors that impact outcomes.
Is able to understand, anticipate and react to customer sentiment.
- Works effectively in a team through sharing success, checking for understanding and impact of success across teams, driving shared outcomes and sharing best practices.




- Embraces challenges, learns from feedback, inspired by and celebrates others success, persists despite obstacles.
- Gets intimately involved in data over processes, can identify issues and trends and provides proactive recommendations and levers available to resolve and is customer obsessed.
- Drives process excellence through empowering and managing a team while delivering expected outcomes.
**Experience**:
- 3+ years experience in customer support
- 2+ years experience leading others and coaching
- Ability to build relationships with cross functional stakeholders and drive shared outcomes
- Customer-obsessed with track record for going above and beyond for the customer
- Relevant start-up, technology, and customer care experience
- Experience with omnichannel support tooling
- This role will be in-office on a hybrid schedule if an established Lyft Location is available to the Mexico City region — Hybrid Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day.
Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.
#Hybrid_
- Please submit your resume in English._

📌 Team Lead, Emerging Business (Xico)
🏢 Lyft
📍 Xico