MRO's Services Coordinator

Job Description: MRO´s Services Coordinator Airbus is a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a worldwide scale, pioneering sustainable aerospace for a safe and united world. With over 45 years of presence, Airbus is expanding its footprint in Latin America through ~1,500 employees and different strategic sites. As a key sourcing partner with a 500-aircraft backlog, the company maintains a deep-rooted commitment to the region's long-term growth. As a global leader in rotary-wing aviation, Airbus Helicopters delivers high-efficiency solutions across 150 countries for civil, military, and law enforcement missions. Its comprehensive portfolio is engineered to perform vertical flight tasks in the world’s most demanding environments. Airbus Helicopters Mexico serves as a strategic regional hub for Maintenance, Repair, and Overhaul (MRO), delivering comprehensive base and line maintenance alongside specialized pilot and technician training across Mexico, Central America, and the Caribbean. Backed by its state-of-the-art manufacturing facility in Querétaro, the operation delivers high-precision component production, technical support, and customized retrofits tailored to diverse client missions.

Will you join us in redefining the limits of what is possible?

Key responsibilities

- Comply with the company's operational safety policy.
- Report safety events in a timely and proper manner (voluntarily or confidentially).
- Follow established protocols during emergency or crisis situations.
- Assist in implementing risk mitigation measures.
- Report hazards, events, or situations affecting operational safety in a timely manner.
- Follow instructions from safety response teams (brigades) during emergency response situations.
- Customize and update the maintenance program for each helicopter according to its configuration and installed components, based on manufacturer and aviation authority programs.
- Prepare technical service proposals requested by the planning department.
- Integrate airworthiness directives and technical bulletins (alert and emergency) for both helicopters and engines into technical proposals and maintenance services.
- Recommend the implementation of service bulletins that may be advantageous based on knowledge of the customer's operations.
- Keep all technical documentation forming service protocols up to date for aircraft undergoing maintenance at MRO AHMSA.
- Promote the updating of component records, directives, and service bulletins for aircraft undergoing maintenance at MRO AHMSA.
- Authority to verify work performed by maintenance personnel to detect potential errors in task card scheduling or applicability, and perform necessary corrections in the corresponding database.
- Support the execution of corrective actions in response to customer service complaints.





Requirements

- High School Education / Vocational Training (Essential).
- 1 year of experience in Rotary Wing Aircraft Maintenance.
- Maintenance Technician Class I (Essential).
- Maintenance Technician Class II (Avionics/Electrical) (Desirable).

Skills

- Stress tolerance, adaptability, teamwork, and integrity.

What are we offering?

- Permanent contract.
- An on-place work model.
- Continuous and specific training for professional development.
- The opportunity to be part of a leading international group in the aeronautical sector, with the chance to take part in international mobility programs.
- Medical and life insurance.
- Grocery Tickets.
- Transportation Support.

Join us to achieve the exceptional.

Airbus is committed to achieving a diverse workforce and creating an inclusive working environment. We welcome all applications, regardless of social or cultural background, age, gender, disability, sexual orientation, or religious beliefs. Airbus is, and always has been, committed to equal opportunity for all. As such, we will never request any monetary transaction as part of a recruitment process. Any impersonation of Airbus for this purpose must be reported to [email protected]. At Airbus, we support agile and flexible working and collaboration. Wherever possible, flexible and innovative working conditions will be promoted. At AIRBUS, we promote labor equality and non-discrimination. All our vacancies are open to anyone regardless of ethnic or national origin, gender, age, disability, social status, health conditions, religion, opinions, sexual orientation, marital status, or any other status protected by law. Pregnancy tests and HIV tests are never requested in our recruitment and selection processes.

Responsabilidades clave

- Cumplir con la política de seguridad operacional de la compañía.
- Reportar los eventos de seguridad en tiempo y forma (voluntaria o confidencialmente).
- Seguir los protocolos definidos antes situaciones de emergencia o crisis.
- Coadyuvar en la toma de medidas para la mitigación de riesgos.
- Reportar oportunamente peligros, eventos o situaciones que afecten la seguridad operacional.
- Seguir las indicaciones de las brigadas de seguridad ante situaciones de respuesta a la emergencia.
- Personalizar y actualizar el programa de mantenimiento de cada helicóptero de acuerdo a su configuración, partes instaladas y con base al programa del fabricante y autoridades aeronáuticas.




- Realizar las propuestas técnicas de servicio solicitadas por planeación.
- Integrar en las propuestas técnicas y en el desarrollo de los servicios de mantenimiento las directivas de aeronavegabilidad, boletines técnicos, (alerta y de emergencia) al helicóptero y motores.
- Recomendar la aplicabilidad de boletines de servicio que por conocimiento de las operaciones del cliente, pudiesen ser atractivas.
- Mantener actualizado los documentos técnicos que integran un protocolo de servicio en aeronaves en mantenimiento en el MRO AHMSA.
- Promover la actualización de los registros de componentes, directivas, boletines de servicio de las aeronaves que se encuentran en mantenimiento en el MRO AHMSA.
- Facultad para verificar los trabajos efectuados por mantenimiento, a fin de detectar posibles errores en la programación o aplicabilidad de las cartas y realizar la corrección en la base de datos correspondiente.
- Apoyar en la ejecución de acciones correctivas a las quejas de los clientes por el servicio.

Requisitos

- Bachillerato Técnico / Educación Vocacional (Indispensable).
- 1 año de experiencia en Mantenimiento de Aeronaves de Ala Rotativa.
- Técnico en Mantenimiento Clase I (Indispensable).
- Técnico en Mantenimiento Clase II (Aviónica/Eléctrico) (Deseable).

Habilidades

- Tolerancia al estrés, adaptabilidad, trabajo en equipo e integridad.

¿Qué ofrecemos?

- Contrato indeterminado.
- Modelo de en oficina.
- Capacitación continua y específica para el desarrollo profesional.
- La oportunidad de formar parte de un grupo internacional líder en el sector aeronáutico, con la posibilidad de participar en programas de movilidad internacional.
- Seguro médico y de vida.
- Vales de despensa.
- Apoyo de transporte.

Únete a nosotros para lograr lo excepcional.

Company: AIRBUS HELICOPTERS MEXICO, S.A. de C.V. Employment Type: Permanent ------- Experience Level: Professional Job Family: Material Support & services

Esta posición requiere una concientización de cualquier posible riesgo de cumplimiento y un compromiso de actuar con integridad, como la base del éxito, reputación y crecimiento sostenible de la Empresa.

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

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📌 Coordinador de Servicios MRO (Santiago de Querétaro)
🏢 Airbus
📍 Santiago de Querétaro