Overview:
**Level**:Staff III
**Recruiter**:Manuel Garcia
***
**General**
Capture orders from Associates and guide them to achieve the best results from Herbalife products and services.
**Functions and Responsibilities**
- Capture and track orders from Associates via telephone, showing empathy and good service.
- Document any adverse events reported by an Associate or Customer and continue the corresponding process to ensure they receive follow-up from GMPSS.
- Provide information on promotions, events, and new products to Associates.
- Guide Associates to achieve the best results from the company's products and services.
- Reactivate accounts of associates who request it via telephone.
**Processes and Controls**
- Follow the corresponding Order processes and procedures.




- Correctly code cases in HCM for timely follow-up and corresponding reporting.
**SUPERVISORY RESPONSIBILITIES**:
N/A
Job Qualifications:
**ORGANIZATIONAL RELATIONSHIPS**
Interact with the Associate Relations, Order Support, and GMPSS areas.
**JOB PROFILE**:
**Skills/Education/Experience**:
- Technical degree and/or completed high school.
- One year of customer service experience.
- Outstanding customer service attitude.
- Ability to solve problems and perform activities delegated by the supervisor.
- Results-oriented.
- Ability to interact with all levels of the organization.
- Excellent verbal and written communication in Spanish and English.
- Teamwork.

📌 Representative, Sales Order, Bilingual (San Pedro Tlaquepaque)
🏢 Herbalife
📍 San Pedro Tlaquepaque