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RC****** LM184: Premier Customer Care Representative (Open)English LM184: Premier Customer Care Representative Full time Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n,



Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria ***** Cuautitlán, MEX Mexico
Responsibilities
Customer Care: Premier Customer Care
Service Level Performance of FedEx Strategic Business
Top Tier Enterprise General and Regional Customers Support
Service Analysis Performance
Continuous Improvement
Data Analytics Across Multi-Regional and Cross Operating Companies' Customers
Root Cause Analysis
Outstanding Customer Experience Delivery
Best Practices Implementation
Robust Solutions Offering for Complex and Critical Situations
EG/ER Business Reviews Preparation & Participation
Customer Education on FedEx Products
Services
Tools and Required Regulatory
Industry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.)
Learning & Development Design and Delivery Support
Network Building Across Functions
Customer Issues Anticipation & Resolution Involves online and telephone contact with external/internal customers within functional area and completing any related administration
Interpersonal Skills
Written & Verbal Communication Skills
Team Working Skills
Microsoft Office & PC Skills
Problem Solving Skills
Qualifications
High School diploma
Some college preferred
Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (600 points)
Two (2) years related experience
Job Posting End Date:
#J-*****-Ljbffr

📌 Lm184: Premier Customer Care Representative (Cuautitlán)
🏢 Fedex Express México
📍 Cuautitlán