Full-time role for a Customer Service Lead /3PL in the San Diego Metropolitan Area or Tijuana Baja California area.
( It is Not a Call Center).
The Customer Service Lead is our founding member for customer support.
Tasked with overseeing daily customer support and operational support tasks, high customer satisfaction levels, and effective phone/ written etiquette.
Responsibilities include resolving customer service tickets + working cross function support with all departments to elevating the customer journey pre and post sale.
- Experience in Customer Service and Customer Experience enhancement
- Strong communication and interpersonal abilities.
- Ability to prioritize to resolve customer concerns and multitask effectively.
- Attention to detail and problem-solving skills.
- Knowledge of CRM systems and WMS systems.
- A background in logistics, e-commerce,



or supply chain management is a plus
**Education**:
- Bachelor's degree in Logistics, International Business, Administration or related field
- English fluency required
- Strong Microsoft Office: Excel, Word and solution driven presentations required, QBR experience a plus.
Work environment: both office and on the floor operations, with flexibility to delve into different departments/ offices within the group as required.
Must be Tijuana Baja California Resident.
Tipo de puesto: Jornada completa
Pago complementario:
- Bono de asistencia
- Bono de puntualidad
Tipo de jornada:
- Diurno
Idioma:
- Inglés Fluido Avanzado *****% (Deseable)
Lugar de trabajo: Empleo presencial

📌 Customer Service Lead / 3Pl (Tijuana)
🏢 Integrated 3PL
📍 Tijuana