Customer Relationships Serves as the single point of accountability for customer satisfaction for industry solutions and internal Key Performance Indicators (KPIs). Develops strategic account plan in conjunction with Account Team Unit (ATU) and Customer Success Unit (CSU). Ensures that cooperative components within both organizations are in place to execute the strategic account plan. Communicates transparently with the customer in order to avoid or resolve issues in solution rollout. Drives innovation through thought-leadership in customer industries (e.g., retail). Establishes self as a trusted advisor to executive decision makers. Identifies and invests in relationships with executive decision makers. Understands and articulates innovations and trends from an industry perspective. Leads incorporation of developments in security trends and innovations as core components of industry analyses. Facilitates collaboration and synergy with other experts or internal departments to optimize delivery results. Identifies executive decision makers that can facilitate transformation. Works with the client to build an understanding of pain points and creates a plan to resolve them by implementing digital transformations.



Provides executive leadership and oversight to execute a plan that delivers quality and secure solutions for the largest strategic accounts. Master's Degree in Engineering, Information Technology, Business, or related field AND 10+ years solution delivery, customer-facing consulting, or digital transformation experience OR Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 12+ years solution delivery, customer-facing consulting, or digital transformation experience OR equivalent experience. 6+ years leadership experience in a matrixed environment. Master's Degree in Engineering, Information Technology, Business, or related field AND 12+ years solution delivery, customer-facing consulting, or digital transformation experience OR Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 15+ years solution delivery, customer-facing consulting, or digital transformation experience OR equivalent experience. 12+ years relevant work experience within customer industry. 12+ years relevant work experience in solution delivery. 5+ years relevant experience in financial management (e.g. profit and loss).

📌 Senior Client Delivery Partner- Public Sector (Ciudad de México)
🏢 Microsoft
📍 Ciudad de México