Customer Care & Retention Representative - Inbound Support (Remote Option Available)
**Job Overview**: We're seeking enthusiastic **Customer Care & Retention Representatives** to join our team!
This role is perfect for individuals passionate about delivering exceptional service and ensuring customer satisfaction.
Enjoy **weekends off** and the opportunity to **work from home** after a successful training and onboarding period.
**What You'll Do**:
- **Inbound Support**: Handle customer inquiries, troubleshoot issues, and provide product information with empathy and professionalism.
- **Customer Care & Retention**: Address and resolve customer concerns, focusing on quality service and effective problem-solving.
- **Sales & Upselling**: Recommend additional services or products, where appropriate, to enhance the customer experience.
- **Process Management**: Utilize provided tools and follow procedures to handle each call efficiently and meet customer satisfaction standards.
**Compensation & Benefits**:
- **Weekly Earnings**:



Earn between **$3,200 and $4,000 MXN** based on performance and attendance.
- **Bonuses**: Weekly bonuses for quality assurance and attendance.
- **Work-from-Home Option**: Potential to work from home after the initial learning period, based on performance.
**Schedules Available**:
- **9 am to 6 pm** - Weekends Off
- **7 am to 4 pm** - Weekends Off
**Why Join Us?
**
- **Work-Life Balance**: Set schedule with weekends off.
- **Adaptable Work Options**: Opportunity to transition to remote work after training.
- **Growth Opportunities**: Be part of a supportive, growth-focused team with consistent weekly earnings.
- **Performance Rewards**: Additional bonuses to reward your hard work and dedication.
Pay: $2,****** - $4,****** per week
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
Expected Start Date: 19/11/2024

📌 Customer Care & Retention Representative - Inbound (Hermosillo)
🏢 Listentrust
📍 Hermosillo