SupportZebra is seeking a qualified Support Team Lead to drive world-class customer support for SaaS products. You will lead a team of Support Specialists across platforms such as Shopify, Amazon, and Etsy, delivering timely, accurate, and empathetic assistance.
You will monitor KPIs, conduct performance reviews, and spearhead data-driven improvements to reduce ticket volume. The role emphasizes cross-functional collaboration with Product and Engineering and a strong culture of operational
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📌 SaaS Support Team Lead - Customer Excellence & Ops (Centro)
🏢 SupportZebra
📍 Centro
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