We are looking for a Customer Success Manager (SMB) for the NOLA region. We combine AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations for more than 160 leading companies in 50+ countries.

- Own the end-to-end customer journey for a portfolio of enterprise accounts.

- Build and maintain relationships with key stakeholders, including senior decision makers.
- Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
- Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).
- Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
- Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
- Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.
- Maintain accurate account context and activity tracking in CRM and internal tooling.

Requirements





- Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting customer outcomes to revenue impact.
- Demonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructively when needed.
- Analytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives.
- High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability.
- Proven ability to multi-thread relationships and proactively mitigate risk well ahead of renewal cycles.
- Comfortable operating in evolving environments, able to create clarity, structure, and forward momentum with minimal supervision.

📌 Customer Succes Manager (Ciudad de México)
🏢 Marathon Talent
📍 Ciudad de México