**Responsibilities**
- Assisting with customer questions.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Making sales or recommendations for services that may better suit customers' needs.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Keeping records of customer interactions, transactions, and comments.
- Knowing our products inside and out so that you can answer questions.
**Position Requirements**
- 6 months-1 year of BPO customer service experience (preferred)
- Previous Sales Experience (Call Center and or B2B a plus)
- Demonstrates effective, clear and professional written and oral communication.
- Education level
- High School Diploma or equivalent (min.)
- Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
- Build relationships with customers and engage them by going the extra mile
What we offer
- Great base salary plus bonuses up to $21,000 per month
- **Law Benefits**:
- **Life Insurance**:
- **Pantry Vouchers

📌 Bilingual Customer Service Representative (Monterrey)
🏢 Contactpoint 360
📍 Monterrey