**Join a team recognized for leadership, innovation and diversity**:
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- Problem Solving - Problems are identified and solved using existing tech web information, utilizing mínimal imaginative problem-solving skills.
**YOU MUST HAVE**
- **Bachelor ́s Degree on Engineering, Computer Science or related**:
- **Strong English verbal and written communications skills**:




- **3 to 5 years of Tech Support Experience or related**:
- **Excellent customer service skills**:
- **2 years of Networks; BACnet, TCP/IP, Routers, and Switches, etc.
**:
**WE VALUE**
- **Experience with Niagara Framework is a plus**:
- **Experience in installing, commissioning, servicing, and troubleshooting building controls products**:
- **Strong continuous improvement mindset, strong leadership impact**:
- **Understanding of Direct Digital Controls (DDC) Programming (preferred**:
- **Demonstrated experience with Knowledge Management & Call Center Management**:
- **Good administration skills**:
- **Some experience with a variety of the businesses product programming languages**:
**Additional Information**:
- ** JOB ID**:req******
- ** Category**:Customer Experience
- ** Location**:Av.
Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,*****,Mexico
- Nonexempt

📌 Experienced Tech Support Professional - Copy (Xico)
🏢 Honeywell
📍 Xico