Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more.About the Role:

As a Customer Success Manager - Mexico, you will report to the Director, Customer Success, and be the face of Motive to our customers within Mexico. The CSM ensures that the customer realizes value from our solutions, helping customer leadership drive adoption and providing guidance in best practices around the use of our solutions. The CSM will take accountability in helping customers and internal cross functional teams find solutions to any issues that arise during the complete lifecycle of the customer using our solutions.What You'll Do:

Own a book of business with existing customers for expansion and renewalsEnsure consistent retention of revenue and renewal of all accountsOwn adoption, training,



and development of best practicesMaintain high levels of customer satisfaction and nurture client healthIdentify paths for the customer to realize value from the entire Motive platformHelp customers navigate our internal processes, including support tickets.Help customers to escal ate support issues correctly if neededHandle a large volume of email, chat, and phone conversationsWork with the sales team and Implementation Consultants to ensure a seamless handoffWhat We're Looking For:

3+ years prior experience in a customer-facing role2+ years prior experience as a CSM or equivalent (owning a renewal target)Bilingual fluency in Spanish and English requiredOwnership of revenue and renewals for a named book of businessExperience working with accounts based in both Mexico and US a plusAbility to build and maintain relationships with clients and their key personnelReceptive to feedback, willingness to learn and embrace continuous improvementResilient in capacity to deal with pressure and the demands of a fast-paced workplaceAbility to plan ahead and be resourcefulStrong sense of ownership for the productLogistics experience is a big plusPrior sales experience a plusCreating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here .The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.All job postings are for existing vacancies.Please note; some interviews or new-hire training sessions may be held in person at one of our integral offices.

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📌 Customer Success Manager, Enterprise (Ciudad de México)
🏢 Doist
📍 Ciudad de México