Remoto: Teletrabajo

Full-timeCompany DescriptionWhen you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in integral education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.Job DescriptionYou will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter comfortable working with internal and external customers.Responsibilities:Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access,



and optimal system performance.Coordinate closely with Engineering and Product Management on all product issues & releasesDevelop positive customer and cultural relations.Assist in the translation, maintenance, and updating of technical documentation associated with the product line.QualificationsBachelor’s degree or applicant with experience working in a customer support roleAbility to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)A good understanding of Microsoft Office productsExcellent planning and organizational skillsAbility to work with sensitive and confidential material and possess excellent judgmentWeekend work and early/late hours requiredFamiliarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2LBroad understanding of web technologies and Software as a Service (SaaS)Additional InformationTotal Rewards @ TurnitinAt Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges.



You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.Our Missionis to ensure the integrity of global education and meaningfully improve learning outcomes.Our Valuesunderpin everything we do.Customer Centric:Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.Passion for Learning:We are committed to our own learning and growth internally. And we support education and learning around the globe.Integrity:Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.Action & Ownership:We have a bias for action. We act like owners. We are willing to change even when it’s hard.One Team:We strive to break down silos, collaborate effectively, and celebrate each others' successes.Global Mindset:We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.Remote First CultureHealth Care CoverageEducation ReimbursementCompetitive Paid Time OffSelf-Care DaysNational HolidaysCharitable contribution matchMonthly Wellness or Home Office Reimbursement/*Access to Modern Health (mental health platform)Retirement Plan with match/contribution** varies by countrySeeing Beyond the Job AdAt Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!#LI-AC1By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply#J-18808-Ljbffr

📌 Technical Support Representative, Tier 1 (Mexico Remote) (Ciudad de México)
🏢 Turnitin
📍 Ciudad de México