Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies. FedEx is consistently named among the World's most valuable and admired brands.Some of our recent awards include

2020 Fortune's World Most Admired Companies (14th)2019 Fortune's Best Places to Work (15th)2019 Forbes's One of the "Best Employers for Diversity"2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.View current job opportunities, or search on specific criteria to find jobs that match your interestsRC778830 LM184: Premier Customer Care Representative (Open)English LM184: Premier Customer Care Representative Full time Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n,



Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria 54769 Cuautitlán, MEX MexicoResponsibilities

Customer Care: Premier Customer CareService Level Performance of FedEx Strategic BusinessTop Tier Enterprise General and Regional Customers SupportService Analysis PerformanceContinuous ImprovementData Analytics Across Multi-Regional and Cross Operating Companies' CustomersRoot Cause AnalysisOutstanding Customer Experience DeliveryBest Practices ImplementationRobust Solutions Offering for Complex and Critical SituationsEG/ER Business Reviews Preparation & ParticipationCustomer Education on FedEx ProductsServicesTools and Required RegulatoryIndustry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.)Learning & Development Design and Delivery SupportNetwork Building Across FunctionsCustomer Issues Anticipation & Resolution Involves online and telephone contact with external/internal customers within functional area and completing any related administrationInterpersonal SkillsWritten & Verbal Communication SkillsTeam Working SkillsMicrosoft Office & PC SkillsProblem Solving SkillsQualifications

High School diplomaSome college preferredSpoken and written fluency in local language as well as English as determined by the results of TOEIC exam (600 points)Two (2) years related experienceJob Posting End Date:

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📌 : Premier Customer Care Representative (Ciudad de México)
🏢 Fedex Express México
📍 Ciudad de México