Salary range: 1300 - 1600

Company Description:

SMD Capital is Baltimore's go-to for real estate investment and property management. With a

decade of market insight, we offer turnkey solutions, from expert renovations to comprehensive

property management. Join us in shaping success in real estate. Explore more about our open

position for an Administrative Associate/Customer Service professional and be a key player in

our continued industry success. We are seeking a candidate who is passionate about customer

service, enjoys assisting clients, and is highly organized with exceptional multitasking abilities,

aligning with the responsibilities outlined in the job description.

Roles and Responsibilities:

● Manage maintenance requests for 300+ properties through phone, text, email, and ERP

portals.

● Diagnose and triage work orders, assigning them to appropriate vendors or in-house

teams.

● Coordinate and schedule maintenance with contractors (e.g., electricians, plumbers,

handymen, roofers) while organizing tenant access.

● Review and audit contractor invoices to ensure accuracy and maintain proper financial

records.

● Communicate repair updates to clients, including completion photos and tenant

feedback.





● Centralize all maintenance-related communication and train tenants on how to report

issues effectively.

● Implement designated contractor scheduling days to improve efficiency and reduce

costs.

Skills:

● Strong phone handling, active listening, and problem-solving skills.

● Customer-oriented with the ability to adapt to various personalities and situations.

● Excellent written and verbal communication in English.

● Organized, proactive, and able to multitask in a fast-paced environment.

● Natural problem-solver who can think on their feet and handle unexpected challenges.

● Comfortable using tools like Google Workspace, Docu Sign, Buildium, Tenant Turner,

Lead Simple, Ninety, Instagram, and Ring Central to streamline daily tasks and

communication.

Qualifications:

● Bachelor’s degree in business administration, or related field (Preferred).

● 3+ years of experience in property management, Customer service, or related role

● Advanced English (written and spoken) required.

● High-speed wired internet connection (200 mbps min.)

● Windows 10/11 or Mac (4 GB RAM, Intel i5 or similar)

Physical Setting: Remote

Schedule: Monday - Friday 9:00 AM – 6:00 PM EST (40 hours per week, with a 1-hour lunch

break).

📌 Maintenance Coordinator (Property Management) (México)
🏢 RS Global Staffing Services
📍 México