Overview
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations.
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform/dbase/ middleware/ backup) as well as managing its day-to-day operations.

Responsibilities

Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)

Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
Conduct technology capacity planning by reviewing the current and future requirements
Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable

Strategize & implement disaster recovery plans and create and implement backup and recovery plans

Manage the day-to-day operations of the tower

Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower

Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges

Develop shift roster for the team to ensure no disruption in the tower

Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress,



updates, status, and next steps

Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

Resourcing

Forecast talent requirements as per the current and future business needs
Hire adequate and right resources for the team

Train direct reportees to make right recruitment and selection decisions

Talent Management

Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
Build an internal talent pool of HiPos and ensure their career progression within the organization

Promote diversity in leadership positions

Performance Management

Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

Lead and drive engagement initiatives for the team
Track team satisfaction scores and identify initiatives to build engagement within the team
Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

Exercise employee recognition and appreciation

Deliver

Operations of the tower: SLA adherence, knowledge management, CSAT/ Customer Experience, identification of risk issues and mitigation plans

New projects: Timely delivery, Avoid unauthorised changes, No formal escalations

Qualifications

Mandatory Skills: Service Now Discovery

Experience: 5-8 Years

Applications from people with disabilities are explicitly welcome.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting

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📌 Lead Administrator (Guadalajara)
🏢 Wipro
📍 Guadalajara