Execute routine maintenance, validation, and support tasks for Epic healthcare applications under supervisionAssist with test execution, ticket updates, documentation, and basic application troubleshootingSupport scheduled upgrades, onboarding activities, and security or access-related requests within provider or payer workflowsParticipate in department build support or payer-platform support activities as assignedDocument work clearly in Jira, knowledge articles, test evidence, and support recordsIncorporate coaching from experienced professionals into daily tasks and participate in structured onboardingRequirementsEntry-level role for candidates with at least 0-2 years of relevant experience, including exposure to application support or healthcare technologyBasic proficiency with Jira or similar ticketing and documentation toolsFamiliarity with healthcare application support or enterprise technology environmentsUnderstanding of software testing principles and validation processesExposure to Epic terminology, workflows, or healthcare IT conceptsAbility to follow structured procedures and document technical work accuratelyExperience with Epic modules such as Ambulatory, Healthy Planet, MyChart, Cadence, or Prelude preferredExposure to payer-platform workflows including claims, enrollment, or care management preferredFamiliarity with security, privacy,



or compliance requirements in healthcare technology preferredBasic knowledge of SQL or data querying for support and validation tasks preferredExperience with software testing or systems analysis in healthcare settings preferredBachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field desiredInterest in pursuing Epic certification or training based on performance and eligibilityCompletion of healthcare orientation or Epic terminology education preferredComfortable working U.S. business hoursCommitted to long-term specialization in Epic healthcare technologyCore CompetenciesDemonstrates foundational knowledge in Epic healthcare applications and application support, with a focus on software testing principles and validation processes. Proficient in using Jira for documentation and ticketing, while adhering to healthcare compliance and security standards.Highest-signal resume keywordsEpic Application SupportJira DocumentationSoftware Testing PrinciplesSQL Data QueryingHealthcare IT ConceptsATS Optimization KeywordsHard SkillsEpic ModulesBasic SQLSoftware TestingApplication TroubleshootingValidation ProcessesSoft SkillsAttention to DetailAbility to Follow ProceduresCoaching and LearningCertifications & QualificationsEpic CertificationIndustry KeywordsHealthcare Application SupportPayer-Platform WorkflowsSecurity and Privacy ComplianceClaims ManagementEnrollment ProcessesTools & TechnologiesJiraHealthcare Technology#J-18808-Ljbffr

📌 Senior Engineer (Jalisco)
🏢 Jobtailor
📍 Jalisco