Concord is a full-scope loan servicer delivering compliant, versátil, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers - and their customers - in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.
Responsibilities
Support and troubleshoot workstations, printers, network, and applications
Support/install/upgrade software and hardware products
Add/delete/maintain users on the network; creating Windows logins, setting up email accounts, assigning application access, and ensuring security
Suggest training ideas for users based upon interaction from resolving support requests
Able to react to change productively and handle other tasks or projects as assigned
Requirements
Must be self-motivated and require limited supervision
Must have a polite and responsive manner to deal with user´s issues in a professional and courteous way
Basic PC hardware knowledge and troubleshooting skills
Basic software knowledge of Windows 10/11 and MS Office 365
Basic understanding of network protocols
0-2 years' experience in IT field. Degree a plus but not required. Certifications a plus but not required
Must be accurate, detail oriented, possess excellent organizational and time management skills; and demonstrate the ability to manage multiple tasks
Ability to read, write and speak English fluently. Bilingual (English/Spanish a plus)
Must be willing and able to work more than 40 hours per week depending on workload
Must meet physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop, and stretch as required for placement and retrieval of materials or equipment on floor, shelving, and workstations
Benefits
Salary 20,000
Groce
📌 IT Help Desk Analyst (Ciudad de México)
🏢 Concord
📍 Ciudad de México
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