Job Area:
Information Technology Group, Information Technology Group > IT Engineering
General Summary:
Qualcomm is seeking a Senior Storage & Backup engineer with 3 to 5 years of experience in operating and managing multi-vendor large scale Storage and Backup Infrastructure. Proficiency in storage technologies including NetApp, Dell, Pure, VAST and Backup systems including Cohesity, Veeam, NetBackup and Networker.
Job Description:
This person will be a member of a general 24/7/365 IT infrastructure Operations team focused on enterprise Storage, backup, and recovery. This role specifically focuses primarily on administrating and providing support for Enterprise Storage & Data protection and recovery. Our Senior IT engineers can expect to work with cutting edge technology in a large, fast-paced, and dynamic enterprise environment.
Responsibilities:
- Provides Tier1/Tier2 support to the storage and backup technologies infrastructure.
- 8/5- with mandatory on-call participation on weekends and holidays on a rotational basis.
- This is a 100% work from office position.
- Monitor and troubleshoot service availability, capacity, and reliability.
- Efficiently handle performance issues on storage and backup systems
- Monitoring Backup systems for backup/restore failures and resolution on daily basis.
- Involvement in critical incidents and collaboration with multiple teams, vendor support for fast and quality resolution.
- Upgrade/ Patch management of Storage and Backup systems.
- Addressing Tickets (incidents, Changes and Service Requests) in ServiceNow with defined SLA/ KPI
- Excellent written and verbal communication skills
- Ability to adapt quickly to changing environments and technologies.
- Skilled in generating custom reports/dashboards and Knowledgebase documentation.
- Working with various vendors
Prospective Candidate Should Be Technically Sound In The Following:
- Provision, migration and decommission of Stor
📌 Senior Storage (Ciudad de México)
🏢 Qualcomm
📍 Ciudad de México
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