Fully Onsite Guadalajara - 24/7 including weekend support
Exp. Required: 4+ years
Description
- Expertise knowledge in UCCE, ICM, Cisco IPT with 4+ years of relevant experience

Expertise in SIP protocol, SIP call flow and SIP troubleshooting

Implementation experience and background

Lead and Support Major Version upgrades and platform Migrations

UCCE end to end troubleshooting

Hands-on experience in SQL Queries

Cisco Dialer experience and troubleshooting

End to end coordination with TAC and 3P vendors

Incident Management and Release Management experience

Cisco ICM scripting knowledge (optional)

What we need to see (skills, tech stack, certifications, degree, etc.)

UCCE. ICM, Cisco IPT
- Location: Guadalajara
- Working model: Office from day 1 (Secure Room)
- Working days: 5 days including weekend support
- Working Shift: rotation shift (Morning, evening) , Night shift (based on the need)

📌 Voice Engineer (México)
🏢 W3Global
📍 México