Americas Cluster Operations Team

We are the Americas Cluster Operations Team, a critical component of a leading general technology enterprise's infrastructure strategy. Our mission is to ensure the highly efficient, stable, and secure operation of the operational environment across the Americas. We are dedicated to delivering "last mile customer value" from our operational facilities, providing a seamless, reliable, and highly efficient service experience.

Our Team Comprises Dedicated Professionals In Facilities, IT, And Asset Management, Deeply Experienced In Large-scale System Operations, Possessing Comprehensive Capabilities From Daily Operations To Strategic Planning

Facilities Team: Responsible for 24x7 uninterrupted operations and emergency response of critical physical support systems within the large operational environment, including electrical, HVAC, and fire suppression. We ensure physical environment stability and sustainable operations through rigorous capacity management and energy efficiency optimization.

IT Team:



Manages the full lifecycle operations of IT equipment like servers and networks within the operational environment. We ensure high SLA compliance for IT services through proactive systemic risk governance, automation, and process optimization, while leading various technology upgrade projects.

Asset Team: Oversees the full lifecycle management and governance of IT assets. We ensure asset compliance, visibility, and efficient utilization through precise data management, risk control, and cost-efficiency strategies.

Our Core Focuses
End-to-End Reliability: From physical support to IT services, we provide comprehensive stability assurance, focused on mitigating risks and ensuring business continuity.

Project-Based & Lean Operations: We approach operational work through a project lens, continuously optimizing processes to achieve efficient resource utilization and lean operating costs.

Innovation & Talent Development: We actively integrat

📌 Asset Manager-Queretaro, Mexico (Zona Metropolitana de Querétaro)
🏢 Alibaba Cloud
📍 Zona Metropolitana de Querétaro