TBC is looking for a Customer Service Specialist I to support customers in the United States through phone, email, chat, and text channels.

This role requires advanced English, proven experience in customer service or call center environments, and the ability to handle high-pressure situations with professionalism, patience, and problem-solving skills.

Important: This position is only for candidates who can hold full professional conversations in English with U.S. customers. If you are not able to answer calls, explain solutions, document cases, and handle upset customers in English, this position is not for you.
Position Objective

The Customer Service Specialist I is responsible for providing high-quality customer support, resolving inquiries, documenting cases accurately, and ensuring a positive customer experience.

This position supports customers with product questions, service inquiries, warranty information, promotions, pre-sale and post-sale support, complaints, and issue resolution.
Main Responsibilities
- Respond to customer inquiries via phone, email, text, and live chat.




- Provide accurate information regarding products, services, warranties, promotions, and processes.
- Handle pre-sale and post-sale customer support issues.
- Investigate and resolve customer complaints in a professional and timely manner.
- Work with internal teams, field representatives, and franchise partners to resolve customer issues.
- Document all customer interactions, transactions, complaints, and resolutions in CRM or incident management systems.
- Escalate complex or unresolved cases to the appropriate department or leadership team.
- Follow up with customers until a satisfactory resolution is reached.
- Maintain professional communication, even with difficult, upset, or demanding customers.
- Meet performance expectations related to adherence, productivity, quality, response time, and customer satisfaction.
- Follow company policies, procedures, and service standards.
- Pe

📌 Customer Service Specialist I (San Luis Potosí)
🏢 TBC de Mexico
📍 San Luis Potosí