We’re Hiring: Bilingual Customer Service Agent (English / Spanish)

Are you passionate about helping people and delivering exceptional experiences? Join our growing team and become the voice that makes a difference for our customers—every single day.

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About the Role

As a **Bilingual Customer Service Agent**, you will be the first point of contact for our customers, providing clear, friendly, and effective support in **English and Spanish** across multiple channels.

You’ll play a key role in building trust, resolving issues efficiently, and ensuring every customer interaction reflects our values of quality and care.

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Key Responsibilities

* Assist customers via phone, email, chat, or social media in **English and Spanish**

* Resolve inquiries, complaints, and service requests with professionalism and empathy

* Accurately document interactions in our CRM system

* Collaborate with internal teams to ensure timely solutions

* Consistently meet or exceed customer satisfaction and performance metrics

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What We’re Looking For





* Fluent spoken and written **English and Spanish**

* 1+ year of experience in customer service, call center, or support roles (preferred)

* Excellent communication and active listening skills

* Strong problem-solving ability and attention to detail

* Comfortable working with digital tools and customer management systems

* A positive, team-oriented attitude

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What We Offer

* Competitive salary and performance-based incentives

* Paid training and continuous learning opportunities

* Career growth within a dynamic, international environment

* Supportive team culture that values diversity and inclusion

* Stable schedule and work-life balance

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Ready to Apply?

If you’re bilingual, customer-focused, and ready to grow your career, we’d love to hear from you.

**Apply now and become part of a team where your voice truly matters.**

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*We are an equal opportunity employer and celebr

📌 Agente Bilingüe (Nuevo Casas Grandes Centro)
🏢 GRUPO NMBS DBA Nimbus Mexico
📍 Nuevo Casas Grandes Centro