DEPARTMENT DESCRITPION:

Martindale-Avvo is subsidiary of Internet Brands*,a leader in providing online marketing solutions for small to medium-sized practice-based businesses. Martindale-Avvo comprises some of the leading players in the online legal space, including brands that have been trusted for generations: Martindale-Hubbell®, Avvo® and Nolo®. We provide comprehensive legal marketing solutions including real-time lead generation, online legal profiles, live chat and online marketing services like reputation, SEO and PPC to small and mid-sized law firms. Our network of resources, including Martindale.com, Avvo.com, Lawyers.com℠, Nolo.com and other top-ranking destinations, attracts over 25 million consumers per month — making us the largest legal network online.

JOB DESCRIPTION:

This position provides high quality telephonic / non-telephonic support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Martindale-Avvo revenues. Additionally,



this position initiates the escalation process for unresolved customer problems. CS Representatives performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily responsibilities. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

RESPONSIBILITIES:
- -Work includes assisting customers telephonically or non-telephonically with service and support issues; Types of inquiries received include Billing inquiries, Payments, listing updates, Website Content Updates and troubleshooting of portal access issues.
- -Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased cus

📌 Customer Support Representative CSR (Ciudad del Sol)
🏢 Intugo
📍 Ciudad del Sol