Role Overview

We are looking for an experienced Scrum Master to facilitate and support the delivery process for 1–2 development teams (12–15 members total). You will be responsible for running all Scrum ceremonies, removing impediments, and cultivating an empowered, accountable team culture, while acting as a key communication bridge with our US-based customers. This role is idóneo for a strong facilitator and problem-solver with a hands-on software development background who understands both the technical and human sides of delivery.

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Key Responsibilities

Scrum Facilitation & Delivery Support
- Manage 1–2 teams of a total of 12 to 15 members, facilitating and supporting the delivery process.
- Facilitate all Scrum ceremonies (sprint planning, retrospectives, daily standups, Scrum of Scrums, etc.).
- Actively participate in backlog grooming sessions.
- Resolve and unblock impediments, and shield the development team from outside distractions and interferences.

Communication & Stakeholder Management




- Establish and maintain clear communication across all team members.
- Proactively communicate with the US-based customer.
- Escalate potential issues to the Project Manager or customer-side counterpart as needed.

Team Culture & Continuous Improvement
- Act as an active, proactive problem-solver, helping the team achieve its goals.
- Cultivate the right mindset, culture, and behaviors to enable empowered and accountable product teams.
- Contribute to establishing, enforcing, and improving software development policies and procedures to continuously improve operational effectiveness.

Reporting & Risk Management
- Prepare regular reporting, including SLA and KPI tracking.
- Manage risk throughout the delivery process.

Requirements

Must-Have
- Recent hands-on experience in software development.
- Solid understanding of the project SDLC.
- Experience with software for distributed production systems.
- Hands-on knowledge and exper

📌 Scrum Master (México)
🏢 Fyxorian
📍 México