TrueCare Marketing is looking for strong communicators who know how to connect with people, guide conversations, and confidently ask for the next step.
As an Intake Specialist, you will speak with individuals who have recently been involved in car accidents. Your role is to build trust quickly, ask the right questions, determine whether they meet our qualification criteria, and help qualified individuals complete the signing process with one of our partnered law firms.
This position blends empathy with sales skill. You must be comfortable leading conversations, handling objections, asking for commitment, and moving forward confidently after hearing “no.”
Responsibilities
- Handle inbound calls, warm transfers, and outbound follow-ups with potential claimants
- Lead structured conversations to qualify potential cases and uncover important details
- Build trust with callers who may be stressed, frustrated, injured, or uncertain
- Explain the next steps clearly and guide qualified individuals through the signing process
- Confidently ask for commitment and move conversations toward a decision
- Handle questions and objections naturally without sounding scripted
- Re-engage warm leads who have not yet completed the signing process
- Accurately document caller information and case details while maintaining conversation flow
- Follow all scripts, qualification criteria, and compliance requirements
- Participate in coaching, call reviews, training, and performance feedback
- Maintain organized and timely follow-up activity
Qualifications
- Strong verbal communication and people skills
- Confident and comfortable leading phone conversations
- Able to balance empathy with assertiveness
- Comfortable asking direct questions and requesting commitment
- Able to handle rejection without becoming discouraged
- Naturally curious and able to ask thoughtful follow-up questions
- Coachable, dependable, and open to feedback
- Able to stay o