English Level:
Professional/Advanced English required
Industry:
Senior Living / Technology - U.S. Market
Travel:
Up to 30% - Valid U.S. visa required
About The Role
MezTal is looking for a
high-energy, passionate, and experienced Customer Experience Manager (CXM)
to join our team and work directly with one of our U.S.-based clients in the
Senior Living technology industry
.
In this role, you will be responsible for ensuring client success by
driving product adoption, strengthening client relationships, identifying risks and growth opportunities, and helping customers achieve measurable business outcomes
.
You will manage relationships with clients across the
United States and Canada
, acting as a trusted advisor and primary point of contact while collaborating closely with Sales, Product, Engineering, and Customer Support teams.
This position combines
relationship management with data-driven customer success
.
You should be equally comfortable building relationships with senior client stakeholders and analyzing dashboards, account health, usage, and adoption data to identify opportunities or potential risks.
Responsibilities
Client Relationship & Customer Success
- Build and maintain strong relationships with client executives, operational teams, and other key stakeholders
- Act as a trusted advisor and primary point of contact for your assigned clients
- Develop and execute tailored customer success plans aligned with each client's business objectives
- Conduct regular business reviews to measure success, identify opportunities, and provide strategic recommendations
- Ensure clients understand and maximize the value of the platform
- Manage client escalations and coordinate effective resolutions
Portfolio & Account Management
- Manage a tiered portfolio of key accounts, growth accounts, and lower-touch accounts
- Adapt your engagement strategy based on the needs, potential, and risk lev