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Job Summary
Summary
We’re looking to add a Delivery Business Systems Analyst in Guadalajara, North (Rotating shifts), reporting to the Business Systems Analyst Manager.
The Business Systems Analyst will serve as the first point of contact between the customer and IT. He will record the occurrence and solution of first-level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented.:
What a typical day looks like:
Provide Level 2 and Level 3 functional and technical support for manufacturing systems.
Manage, troubleshoot,



and document incidents and solutions.
Implement permanent solutions and preventive actions to minimize recurring issues.
Ensure availability and reliability of shop floor control systems.
Escalate and coordinate resolution of complex issues with vendors and service providers.
Install, update, and maintain applications and software in production environments.
Develop tools to improve manufacturing process efficiency.
Perform proactive activities to prevent IT system disruptions.
Lead the Manufacturing IT Support team during the assigned shift.
Coordinate workload, priorities, and SLA compliance.
Manage team performance, attendance, coaching, and development through Workday.
Provide technical guidance and escalation support for complex issues.
Identify training needs and drive continuous improvement initiatives.
Ensure adequate staffing and inventory levels to support daily operations.
The experienc

📌 Delivery Business Systems Analyst (Guadalajara)
🏢 Flex
📍 Guadalajara