Join AstraZeneca’s General Business Services Patient Safety team and play an important role in protecting patients by supporting the accurate and timely management of Individual Case Safety Reports (ICSRs).
As a Local Case Intake Advisor and Call Handler, you will manage the intake, processing, documentation, and follow-up of safety reports received through local country mailboxes and follow-up calls. You will work closely with local Marketing Companies and a broad range of internal and external stakeholders, including healthcare professionals, patients, consumers, health authorities, and external service providers.
Working under the guidance of the Case Intake Team Manager, you will independently deliver routine activities, resolve moderately complex issues, and ensure that all work is completed in accordance with AstraZeneca policies, Good Pharmacovigilance Practice, and applicable national regulatory requirements.
Key Responsibilities
Conduct follow-up calls with healthcare professionals, patients, consumers, and other reporters to obtain information required for ICSR processing.




Monitor local country mailboxes for adverse events and follow-up requests, and accurately document call outcomes, contact attempts, and information received.
Support the handling and processing of adverse event reports from clinical, post-marketing, literature, and Organized Data Collection Program sources.
Review, assess, process, and track safety information in applicable pharmacovigilance systems and tracking tools.
Identify Product Quality Complaints and Product Security complaints, including collecting information required for adverse event reporting.
Support responses to health authority queries relating to ICSRs and telephone follow-up activities.
Perform reconciliations to ensure the accuracy of pharmacovigilance data transferred and received.
Support regulatory database screening, literature searches, document filing, and archiving activities where required.
Contribute to the imp

📌 Local Case Intake Advisor and Call Handler (Guadalajara)
🏢 Astrazeneca
📍 Guadalajara