SPC Pro helps manufacturing companies improve quality, visibility, and operational control through SPC software implementation, Gage Management solutions, and Ignition SCADA/MES/IIoT consulting and implementation services.
Our clients include manufacturing companies in automotive, medical devices, food & beverage, electronics, and industrial sectors. We work directly with Quality Managers, Production Engineers, Manufacturing Engineers, Controls Engineers, IT Managers, Plant Managers, and executive teams.
We are looking for a bilingual Service Delivery Manager who can help us scale delivery excellence and strengthen customer relationships.
The Service Delivery Manager will own the successful delivery of SPC Pro implementation and consulting projects. The adecuado candidate has experience managing technical projects, coordinating engineers or consultants, communicating with manufacturing clients, managing risks and timelines, and identifying opportunities to expand client value.
This is a high-impact role for someone who enjoys technology, manufacturing, customer communication,



and operational discipline.
Service Delivery and Project Governance
Manage the delivery of software implementation, consulting, SPC, Gage Management, SCADA, MES, and IIoT projects.
Create and maintain project plans, timelines, milestones, action items, risks, and escalation logs.
Coordinate internal engineers, developers, QA, product, and support resources.
Track delivery progress and proactively identify risks, delays, scope changes, and resource needs.
Lead weekly project status meetings with clients and internal teams.
Support project closeout, acceptance, lessons learned, and handoff to support.
Client Communication and Relationship Management
Communicate professionally in Spanish and English with manufacturing, engineering, quality, IT, and plant stakeholders.
Provide clear project status updates, risk summaries, executive reports, and escalation plans.
Collaborate with Sales Mexico and Sales

📌 Service Delivery Manager (San Pedro Garza García)
🏢 SPC Pro
📍 San Pedro Garza García