Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable integral money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of no matter who they are or where they are. One customer, one family, one community at a time.
Transaction Review Associate I
About This Position
Key Responsibilities
- Handle inbound calls from customers regarding transactions pending Compliance review
- Provide first call resolution by reviewing and gathering necessary information and/or documents while on the call, ensuring accurate and timely processing in real-time.
- Analyze risks effectively by identifying fraud/unusual activity red flags while reviewing transactions.
- Process transactions that have met Ria policies and that comply with Ria polices, and all relevant state and federal regulations.
- Identify and escalate transactions that may require additional supervision assistance, these scenarios include transactions under review of $8,000 and above, transactions that triggered a sanctions list, and advanced model scenarios as necessary, ensuring adherence to internal compliance protocols.
- Identify and document cases of confirmed and potential fraud in our consumer fraud database (CFDB), followed by the correct use of customer hold/block criteria for sender and receiver.
- Collaborate with other departments as needed for issue resolution, this includes correctly transferring calls to different departments as necessary.
Assist with additional assignments given by supervision
Essential Skills & Requirements
- Team player and good attitude
📌 Transaction Review Associate (Santiago de Querétaro)
🏢 Ria Money Transfer (Dandelion)
📍 Santiago de Querétaro
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