Service Delivery Manager:
We are looking for a Service Delivery Analyst with strong expertise in the Travel Domain, who will act as a key liaison between internal teams and stakeholders, ensuring seamless delivery of online reservation services and operational excellence.

This role is adecuado for a proactive professional with strong analytical skills, technical knowledge in travel systems, and the ability to manage complex service delivery scenarios.

Your RoleAct as the primary liaison between internal teams to ensure effective coordination and communication.-
Support online reservation fulfillment processes and resolve customer inquiries.-
Maintain tools, documentation, and resources for operational teams.-
Analyze, troubleshoot, and escalate issues as needed.- Collaborate with cross-functional teams to define and improve: Standard Operating Procedures (SOPs), Client-specific requirements, Product configurations
- Ensure adherence to internal policies, procedures, and compliance standards.
- Advise Client Management teams on best practices for online booking processes.




- Develop and document end-to-end reservation processing workflows.
- Provide post-implementation support for new processes and features until operational stability is achieved.
- Identify opportunities for process improvement and optimization.
- Identify, document, and escalate technical issues for resolution.
- Manage and monitor support requests through case management tools or service portals.
- Prioritize incidents based on business impact and urgency.
- Provide timely status updates and ensure resolution within defined SLAs.
- Coordinate advanced troubleshooting for complex or critical issues.
- Investigate issues with limited information and determine root causes.
- Drive continuous improvement through innovation and proactive recommendations.

Your Profile6+ years of experience in the Business Travel industry.Strong knowledge of Travel and/or Airline operations.-
Experience with GDS, POS tool

📌 Service Delivery Analyst (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes