CVs must be submitted in English only. CVs in Spanish will be automatically rejected.

Duties
- Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals.
- Configure and maintain user accounts using Active Directory and manage permissions through GPOs.
- Support network administration tasks including LAN/WAN troubleshooting, DNS configuration, TCP/IP settings, VPN connectivity, firewall management (e.g., Meraki), and network security protocols.
- Assist with operating system deployment and updates using tools like SCCM.
- Monitor and maintain IT infrastructure components such as Windows Server environments and network devices like switches and routers.
- Document incidents and resolutions accurately in ticketing systems such as ServiceNow or Jira.
- Collaborate with IT team members to analyze system logs and diagnose complex issues requiring analysis skills.
- Educate users on best practices for computer management and security protocols to prevent future issues.




- Participate in ongoing training to stay current with emerging technologies and support procedures.

Experience
- Proven experience in a help desk or desktop support role providing technical support for Windows, macOS, Linux operating systems.
- Strong knowledge of computer networking concepts including TCP/IP, DNS, LAN/WAN setup, VPNs, firewalls (e.g., Meraki), TCP protocols, and network administration.
- Hands-on experience with Active Directory management, Group Policy Objects (GPO), Microsoft Windows Server environments.
- Familiarity with IT support tools such as SCCM, ServiceNow, Jira, BMC Remedy for incident management and asset tracking.
- Experience supporting mobile devices and managing operating systems across multiple platforms.
- Excellent communication skills with the ability to explain technical issues clearly to non-technical users.

Work Location: Remote

Sueldo: $430,000.00 - $610,000.00 al año

Pregunta(s) de postulación:
- On a scale of 0-10, how w

📌 Help Desk Support Technician (Ciudad de México)
🏢 Office Gemini
📍 Ciudad de México