The RM is the main responsible for the customer loyalty and represents the American Express spirit of outstanding service and customer care.
The RM core role is based on the successful management & growth of the relationship with a portfolio of High Value Centurion customers, by being the single point of contact handling all their Travel & Lifestyle requirements.
The RM must proactively maintain regular contact with his/her customers and use detailed knowledge of their lifestyle preferences to offer relevant Centurion value added propositions. He/she must also significantly contribute to revenue optimization and brand loyalty by proactively building customer engagement through an outstanding service.
- Superior listening & communications
- Leadership
- Leading people
- Advising
- Creating and Innovation
- Problem solving
- Analytical
- Coaching
- Building relationship
- Sabre (GDS) Advanced Knowledge
- Luxury travel and Lifestyle knowledgeable
- IT literate, use of Word, Excel, databases and internet search sites
- Value Proposition knowledgeable (Internal)
- Lifestyle processes knowledgeable
- Travel Experience (mandatory)
- Account management experience
- Work under pressure
- Proactiveness
- Ownership
- Strong service spirit
- Commercial skills
- Result oriented
- Highly organized
- Fluent in English (Oral &Written;)
- University Degree
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas
📌 Executive-key Account Sales (Ciudad de México)
🏢 American Express
📍 Ciudad de México
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