Job Information:
Department Name
- INFORMATION TECHNOLOGY

Job Type
- Full time

Industry
- Technology

Service Now Ticket
- RITM0010835

Modality
- WFH

Work Experience
- 1-3 years

Assigned Recruiter Contact

Date Opened
- 07/21/2026

City
- Tijuana

State/Province
- Baja California

Country
- Mexico

Zip/Postal Code
- 22010

About our company
- Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.




- Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.
- Job Description
- 1Incident Management & User Support
- b. Log, classify, and prioritize tickets in accordance with incident management protocols and SLAs.
- c. Troubleshoot user errors, access issues, data discrepancies, and workflow interruptions within assigned systems.
- d. Escalate unresolved issues to Level II support or specialized resolver groups as needed.
- e. Communicate status updates clearly and consistently to end-users and supervisors.
- 2System & Application Knowledge
- b. Follow standard operating procedures (SOPs), escalation paths, and internal runbooks.
- c. Use diagnostic tools, error logs, and transaction history to assist in root cause identific

📌 App Support Specialist (Tijuana)
🏢 Seguros confie
📍 Tijuana