Accountability and Scope

The Customer Service Representative I is accountable for facilitating and building customer relationships through providing continuous high-quality service and support. The Customer Service Representative will maintain a basic working knowledge of sales policies, internal practices, and sales administration work instructions. In this role, the representative will leverage internal working partnerships to investigate and reconcile non-commercial customer issues, perform basic account administration (RMA's, prioritization, and order release, etc.), and ensure overall customer expectations are met.

Essential Duties and Responsibilities
- Know, understand, and incorporate the Incora philosophy, value and vision in all business behavior, practice, and decisions
- Maintain up to date knowledge of Incora customer requirements and distribution methods and timing
- Maintain positive working-relationships with external customers and all inter-working departments and personnel




- Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
- Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
- Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
- Provide LTA contract administration support, as assigned
- Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily)
- Prioritize orders based on urgency of product needed, specifications, and shipping and delivery

Reports To Manager, Sales Supervisor, Customer Service EEO - Administrative Support Worker

This job d

📌 Customer Service Representative I (La Cantera)
🏢 Incora
📍 La Cantera