Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable integral money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
This position provides support to the Agent Oversight Team by assisting in the overall performance of the Agent Oversight.Program. Serves as an active Office member in supporting the team department’s goals to ensure sound operational understanding and implementation of operational procedures.
ROLES & RESPONSIBILITIES
- Conduct a QA to ensure ACR Files are meeting the department’s required standards.
- Engage in a corrective action with the Agent Compliance Review Team to ensure files that undergo a QA are being reviewed and completed accordingly.
- Evaluate the progress of Agents during the Probation period. Provide recommendations and feedback on areas where they need improvement of the agent’s knowledge with the BSA and other AML regulations.:
- Perform in-depth analysis of agent consumer transactions using Excel pivot tables to detect unusual/suspicious activity and ensure that transactions are within expected transaction amounts to Agent’s main country corridor to conduct monthly data analysis and review data with Agent during monthly calls.
- Document the efforts done in a clear and precise manner that allows for a good understanding of the work that was done to help the Agent mitigate findings.
- One-on-One presentations to supervisor of an overview of the Agent’s history and progre
📌 Agent Oversight Specialist (Santiago de Querétaro)
🏢 Ria Money Transfer (Dandelion)
📍 Santiago de Querétaro
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