If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)
- HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of:
Fulfilment Manager

The Integral Payments Solution (GPS) Fulfilment Manager role supports broad group of client relationships across value segments and situations. The Fulfilment Manager is accountable for the service experience of their assigned portfolio of clients across the GPS Service value stream.

The Fulfilment Manager role is hybrid in nature fulfilling tasks ranging from high visibility projects, managing client escalations, oversight of transactional support, support the fulfilment of client requirements, and help to maintain and enhance existing revenue streams. Market and client portfolio dynamics may vary.

In this role, you will aid in the reactive fulfilment of innovative cash and liquidity management solutions to a defined portfolio of Institutional Client Group (ICG)



clients thus maximizing commercial profitability and relationship depth. You will also collaborate with Implementation throughout the fulfillment process to ensure smooth onboarding. Activities will include continuous engagement with Relationship Banking teams and proactively connecting with Product teams to growing your knowledge of cash management products.

Basic Job Expectations
- Primary point of contact for inbound new product requests for your assigned region
- Engage with global clients and key stakeholders to provide product knowledge and functionality for your assigned region
- Support Fulfilment team members locally and globally as senior point of escalation in market
- Accountable for the quality of query management and transactional interactions for their portfolio of clients.
- Ability to evaluate options for resolution of complex queries, weigh pros/cons of approaches and escalate challenges when needed.
- Accountability for client escalation

📌 Manager Back Office Escalations (Azcapotzalco)
🏢 HSBC Global Services
📍 Azcapotzalco